Bug : Impossibilité d'installer le jeu

Bug : Impossibilité d'installer le jeu

in Bugs : jeu, forum et site web

Posted by: Fnatic benJ.9064

Fnatic benJ.9064

Bonjour,

Cela fait plusieurs semaines (mois) que je retente de temps à autre de réinstaller Guild Wars 2 au gré de ma connexion internet capricieuse.
Téléchargement du dernier client, lancement de l’installation, tout se passe bien jusqu’au fatidique “Jouable” de la barre de progression. Le client charge encore un peu (environ 10% de ce qu’il reste à download) avant de planter. Voici le message d’erreur que je reçois :


—> Crash <—
Exception: c0000005
Memory at address ffffffff`ffffffff could not be read
App: Gw2-64.exe
Pid: 1752
Cmdline:
BaseAddr: 00007FF61F960000
ProgramId: 101
Build: 64743
Module: LavasoftTcpService64.dll
When: 2016-07-27T16:29:56Z 2016-07-27T18:29:56+02:00
Uptime: 0 days 1:56:47
Flags: 0

—> System <—
Name: BENJ
IpAddr: 192.168.1.32
Processors: 4 [GenuineIntel:6:12:3]
OSVersion: Windows 10.0 (64 bit)

—> System Memory <—
Physical: 4262MB/ 8131MB 52%
Paged: 3947MB/ 8331MB 47%
Virtual: 134217283MB/134217727MB 3%
Load: 47%
CommitTotal: 4383MB
CommitLimit: 8331MB
CommitPeak: 7218MB
SystemCache: 4657MB
HandleCount: 44493
ProcessCount: 94
ThreadCount: 1941

—> Process Memory <—
Private: 150MB
WorkingSet: 162MB
PeakWorkingSet: 406MB
PageFaults: 304471959

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 108.73 8014
Programmer Data 68.95 2589
Collections 59.51 1629
Uncategorized 33.67 5356
Dictionary 23.07 38
Set 15.79 96
I/O 9.01 717
Archive 7.54 373
Collide Havok 6.11 69
Collide 6.11 69
File Service 1.26 12
Asset Service 0.21 327
Networking 0.17 29
UI 0.11 105
Web Browser 0.11 91
Event 0.07 2
Game 0.04 54
Engine 0.02 12
BTree 0.02 16
Content 0.02 1
Threading 0.01 15
Model-Programmer 0.01 1
CharClient 0.00 5
Services 0.00 8

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Uncategorized 33.67 5356
Dictionary 23.07 38
Collections 20.63 1479
Set 15.79 96
Archive 7.54 373
Collide Havok 6.11 69
File Service 1.26 12
Asset Service 0.21 327
Networking 0.17 24
Web Browser 0.11 91
Event 0.07 2
Game 0.02 44
BTree 0.02 16
Content 0.02 1
Threading 0.01 15
Model-Programmer 0.01 1
Engine 0.01 6
CharClient 0.00 5
Services 0.00 8
File Core 0.00 2
Text 0.00 1
Download 0.00 3
String 0.00 12
UI 0.00 14

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.10586.0 (64/32-bit compatible)]

—> Thread 0×2a54 <—

—> Trace <—
Pc Rt : Args
00000255`46bb7713 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000255`46bb599b 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000255`46bb5f9c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000255`46bb6c7c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000255`46bb6b11 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000255`46bcacce 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007fff`1d74d2d7 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fc4a214 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fc4a150 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fd96efe 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fd97305 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fd77146 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fd750aa 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fd71fb5 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fd730f0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fd709be 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fd70b48 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fd723d9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fdc038d 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fc42269 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fdc866f 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007ff6`1fdc8816 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007fff`1d7c8102 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00007fff`1e3dc5b4 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

—> Thread registers <—
rax=00005fabec6f04a1 rbx=73656363613d6569 rcx=000002554f6d81e8
rdx=000000f66fcfdc00 rsi=000002554f6d81e8 rdi=000000f66fcfdc00
rip=0000025546bb7713 rsp=000000f66fcfdac0 rbp=000002554cc00790
r8=000000000000001d r9=0000000000000002 r10=00000255582e10e0
r11=000002554cc00800 r12=0000000000000001 r13=0000000000000b00
r14=000000f66fcfdc00 r15=000002554f6d81c0
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206

rcx-32 000002554F6D81C8 00000255`462ae740 00000255`462ae82e 00000255`462ae87c 00000000`00000101
rcx 0 000002554F6D81E8 00000255`4cc00790 00000000`00000001 00000255`4cc00870 00000000`00000001
rcx
32 000002554F6D8208 00000255`4c78bf00 00000255`4c78bf20 00000255`4c78bf20 00000000`00000000
rdx-32 000000F66FCFDBE0 00000255`462ae7fe 00000255`4f6d81c0 000000f6`6fcfdc00 ffffffff`fffffffe
rdx 0 000000F66FCFDC00 00000255`4c8b4040 0030312f`6d617267 00000000`00000004 00000000`0000002f
rdx
32 000000F66FCFDC20 00000255`582e10e0 00656363`613d6569 00000000`0000001e 00000000`00000069

—> Code <—
00000255`46bb76f3 5fc3cccc cccccccc cccccccc cc405355 _…………SU 00000255`46bb7703 41564883 ec20488b 294c8bf2 488b5d08 AVH.. H.)L..H.]. 00000255`46bb7713 807b1900 0f858600 00004889 74244048 .{........H.t$H
00000255`46bb7723 8b721048 897c2448 4c897c24 504c8b7a .r.H.|$HL.|$PL.z
00000255`46bb7733 18488d4b 204983ff 10720549 8b16eb03 .H.K I…r.I….
00000255`46bb7743 498bd648 83791810 488b7910 7203488b I..H.y..H.y.r.H.

—> Stack <—
000000f6`6fcfdac0 00000000`00000001 00000255`46bdc6a7 00000000`00000020 00000000`00000000 ………..FU… ……………
000000f6`6fcfdae0 00000000`0000006d 000000f6`6fcfdb69 00000255`462ae7fe 00000255`46bb599b m…….i..o……FU….Y.FU…
000000f6`6fcfdb00 00000255`4c8b4040 00000000`00000001 00000255`4c78bf00 00000255`46bb78f0 @@.LU………….xLU....×.FU…
000000f6`6fcfdb20 ffffffff`fffffffe 00000255`4f6d8208 00000255`4c78bf00 ffffffff`fffffffe ……….mOU…..xLU………..
000000f6`6fcfdb40 00000000`0000005f 00000255`582e10e0 00000000`0000005f 00000255`46bb1985 ……….XU………….FU…
000000f6`6fcfdb60 00000255`4c78bf00 00000000`0000005f 00000000`00000000 00000000`0000002f ..xLU………………/…….
000000f6`6fcfdb80 000000f6`6fcfdc20 00000255`46bb85c8 00000255`4f6d8208 000000f6`6fcfdc39 ..o…….FU…..mOU…9..o….
000000f6`6fcfdba0 00005fab`ec6f04a1 00000255`4f6d81c0 00000000`0000006d 00000000`0000001e ..o..
….mOU…m……………
000000f6`6fcfdbc0 000000f6`6fcfdc39 00000255`46bb5f9c 00000255`462ae7d9 00000255`4f6d81c0 9..o….._.FU…..
FU…..mOU…
000000f6`6fcfdbe0 00000255`462ae7fe 00000255`4f6d81c0 000000f6`6fcfdc00 ffffffff`fffffffe ..*FU…..mOU……o…………
000000f6`6fcfdc00 00000255`4c8b4040 0030312f`6d617267 00000000`00000004 00000000`0000002f @@.LU…gram/10………/…….
000000f6`6fcfdc20 00000255`582e10e0 00656363`613d6569 00000000`0000001e 00000000`00000069 …XU…ie=acce………i…….
000000f6`6fcfdc40 00000255`582e1360 00656363`613d6569 00000000`0000001e 00000000`00000069 `..XU…ie=acce………i…….
000000f6`6fcfdc60 00005fab`ec6f0471 00000255`46bb84db 00000000`00000001 00000000`000000ed q.o..…..FU……………….
000000f6`6fcfdc80 00000000`00000b0c 000000f6`6fcfdfe8 00000000`ffffffff 00000255`46bb6c7c ………..o…………|l.FU…
000000f6`6fcfdca0 00000255`4c4961cc 00000255`4c4961cd 00000255`4f6d81c0 00000000`00000000 .aILU….aILU…..mOU………..
000000f6`6fcfdcc0 00000000`00000000 000000f6`6fcfdfd0 00000000`00000000 00000000`0000000f ………..o………………..
000000f6`6fcfdce0 00005fab`ec6f0301 00000255`46bb7813 ffffffff`ffffffff 00000000`00000001 ..o..
...×.FU……………….
000000f6`6fcfdd00 00000255`4f6d81c0 00000255`46bb6b11 ffffffff`fffffffe 00000000`ffffffff ..mOU….k.FU……………….
000000f6`6fcfdd20 00000000`00000000 000000f6`6fcfdff0 00000000`00000001 00000255`504d0880 ………..o…………..MPU…
000000f6`6fcfdd40 00000000`00000000 00000000`00000001 00005fab`ec6f02b1 00000000`ffffffff ………………o.._……….
000000f6`6fcfdd60 000000f6`6fcfdfd4 000000f6`6fcfdfd0 00000255`4d201880 00000255`46bcacce …o…….o…… MU……FU…
000000f6`6fcfdd80 00000255`4f6d81c0 00000000`00000001 00000000`00000001 00000000`ffffffff ..mOU………………………
000000f6`6fcfdda0 00000000`00000000 00000000`00000000 00000000`00000003 00000255`46787330 ……………………0sxFU…
000000f6`6fcfddc0 000000f6`6fcfdfd0 00000255`445602c0 00000000`00000001 000000f6`6fcfdfd4 …o……VDU…………..o….
000000f6`6fcfdde0 00000000`00000000 00000255`46787330 00000000`00000000 ffffffff`fffffffe ……..0sxFU……………….
000000f6`6fcfde00 000000f6`6fcfe170 00007ff6`1fda1503 000000f6`6fcfe200 00007ff6`1fd80f41 p..o……………o….A…….
000000f6`6fcfde20 00000000`00000001 000000f6`6fcfe200 00000255`582e11f0 00007ff6`1fd80f41 ………..o…….XU…A…….
000000f6`6fcfde40 00000255`4c60f410 00007ff6`1fda1503 000000f6`6fcfe200 00000000`0000000e ..`LU…………..o…………
000000f6`6fcfde60 00000000`00000001 00007ff6`20bbbbc0 000000f6`6fcfe200 00007ff6`1fd80f41 ……….. …….o….A…….
000000f6`6fcfde80 00000000`00000002 00007ff6`1fd80f41 00000000`ffffffff 00007ff6`20b5f8d0 ……..A……………… ….
000000f6`6fcfdea0 00000255`4c60f410 00007ff6`1fda1503 000000f6`6fcfe200 00000000`00000001 ..`LU…………..o…………

—> Error Logs <—
Patching failed when loading 0×0011cfa10

Ne trouvant pas de solution chez mon ami Google je tente désormais de poster ici. J’ai plusieurs fois désinstallé et supprimé tous mes fichiers relatifs au jeu, ma machine a même été remise à zéro entre temps pour une autre raison, mais rien n’y fait.

Help please

Merci !