Problème d'installation - Crash

Problème d'installation - Crash

in Problèmes de compte et assistance technique

Posted by: Linrie.5376

Linrie.5376

Bonjour,

Alors voilà depuis quelques jours j’essaie d’installer Guild Wars 2 sur ma nouvelle tour que je viens de recevoir, je suis sous Windows 10 et je préviens d’avance que j’ai désactivé tous les pare-feu ainsi que donné le droit au logiciel en question dans sécurité, et lancé donc aussi le setup en administrateur, mais rien n’y fait. Je reçoit toujours un message, ou un rapport de crash concernant l’installation. Ne m’y connaissant vraiment pas en ce qu’il y a écrit sur le rapport je viens au près de vous tous, afin d’être éclairé et pourquoi pas trouver une solution à ce problème dont j’ai déjà fait le tour mille fois, et envoyé un mail à ArenaNet. J’ai aussi supprimé à chaque installation tenté tout ce qui concerne Guild Wars 2, parfois l’installation arrive qu’à 20% d’autres fois moins, et comme là elle est allé jusqu’à 83%.. Donc je ne vois vraiment pas d’où peux venir le soucis.

Merci d’avance pour votre aide !

Voici donc l’image en question avec le rapport : http://image.noelshack.com/fichiers/2016/19/1462948073-rapport-crash-gw2.png

Et voici le rapport écrit qu’il m’affiche :


—> Crash <—
Exception: c0000005
Memory at address 0d59c000 could not be read
App: Gw2.exe
Pid: 5740
Cmdline: -allowInstall
BaseAddr: 00120000
ProgramId: 101
Build: 61265
When: 2016-05-11T02:58:42Z 2016-05-11T04:58:42+02:00
Uptime: 0 days 7:06:40
Flags: 0

—> System <—
Name: DESKTOP-1SI9G6Q
IpAddr: 192.168.0.20
Processors: 8 [AuthenticAMD:15:2:0]
OSVersion: Windows 10.0 (64 bit)

—> System Memory <—
Physical: 6404MB/ 8140MB 78%
Paged: 8349MB/10060MB 82%
Virtual: 3671MB/ 4095MB 89%
Load: 21%
CommitTotal: 1710MB
CommitLimit: 10060MB
CommitPeak: 2995MB
SystemCache: 6617MB
HandleCount: 24846
ProcessCount: 63
ThreadCount: 837

—> Process Memory <—
Private: 126MB
WorkingSet: 135MB
PeakWorkingSet: 409MB
PageFaults: 1138946810

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 80.22 12058
Programmer Data 48.80 6966
Collections 36.94 314
Uncategorized 25.34 5023
Dictionary 23.04 35
Set 12.00 8
I/O 10.37 1098
Archive 9.18 799
Collide Havok 6.09 69
Collide 6.09 69
File Service 1.15 12
String 1.02 5300
Networking 0.20 47
Event 0.13 4
UI 0.08 106
Web Browser 0.08 92
Asset Service 0.03 282
Game 0.02 53
Msg 0.02 10
Engine 0.02 12
Threading 0.01 15
Model-Programmer 0.01 1
Content 0.01 1
Services 0.00 11

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Uncategorized 25.34 5023
Dictionary 23.04 35
Set 12.00 8
Archive 9.18 799
Collide Havok 6.09 69
Collections 1.90 267
File Service 1.15 12
String 1.02 5300
Networking 0.19 37
Event 0.13 4
Web Browser 0.08 92
Asset Service 0.03 282
Msg 0.02 10
Threading 0.01 15
Game 0.01 43
Model-Programmer 0.01 1
Content 0.01 1
Engine 0.00 6
Services 0.00 11
File Core 0.00 2
CharClient 0.00 5
BTree 0.00 4
Download 0.00 3
Text 0.00 1

—> Game Context <—
MapId: 0
Flags: 0×241
ElapsedTime: 07:06:39

—> World State <—
<WorldState />

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.10586.0 (64/32-bit compatible)]

—> Thread 0×18e8 <—

—> Trace <—
Pc:005866e0 Fr:0a31f5ac Rt:006d9916 Arg:0042b800 0d520000 0ea51594 0a31f600
Pc:006d9916 Fr:0a31f5c0 Rt:00c4be24 Arg:0ea51590 0a31f5dc 00000000 0eb7a740
Pc:00c4be24 Fr:0a31f600 Rt:63033b79 Arg:00000908 00000001 00000460 000003d0
Pc:63033b79 Fr:0a31f638 Rt:630367d6 Arg:00000000 00000000 00000908 2efd42d9
Pc:630367d6 Fr:0a31f66c Rt:6302b3fd Arg:00000000 00c49bad 0434d710 0e4c0d24
Pc:6302b3fd Fr:0a31f684 Rt:00760c5f Arg:006d6e9c 088f0d90 01143b38 0428c3d8
Pc:00760c5f Fr:0a31f6ac Rt:00687ec8 Arg:ad570011 00000005 a8b5e3b4 4130160e
Pc:00687ec8 Fr:0a31f6d4 Rt:00688027 Arg:ad570011 00000005 00000042 0000e36a
Pc:00688027 Fr:0a31f6f0 Rt:0042547c Arg:ad570011 00000005 0a31f784 088f0d50
Pc:0042547c Fr:0a31f71c Rt:004253c7 Arg:0a31f818 004274e5 3ccccccd 088f1c94
Pc:004253c7 Fr:0a31f7d0 Rt:005be1a9 Arg:08862ac0 00000002 00000002 00000010
Pc:005be1a9 Fr:0a31f82c Rt:005bf3a2 Arg:06707672 01d1ab31 81e52a5e 00000001
Pc:005bf3a2 Fr:0a31f86c Rt:005bda91 Arg:088cc030 088cc0f8 00435ef8 0058699c
Pc:005bda91 Fr:0a31f88c Rt:005868f0 Arg:088cc030 81e52af6 0058699c 088cc0f8
Pc:005868f0 Fr:0a31f8c4 Rt:00586a18 Arg:0058699c 0a31f8e4 751b38f4 088cc0f8
Pc:00586a18 Fr:0a31f8d0 Rt:751b38f4 Arg:088cc0f8 751b38d0 f593b678 0a31f92c
Pc:751b38f4 Fr:0a31f8e4 Rt:77025de3 Arg:088cc0f8 f7a5ab40 00000000 00000000
Pc:77025de3 Fr:0a31f92c Rt:77025dae Arg:ffffffff 7704b7d8 00000000 00000000
Pc:77025dae Fr:0a31f93c Rt:00000000 Arg:0058699c 088cc0f8 00000000 00000000

—> Thread registers <—
eax=00000000 ebx=0ea51590 ecx=00000000 edx=000075f0 esi=0d59c000 edi=0aa2c000
eip=005866e0 esp=0a31f590 ebp=0a31f5ac
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210206

ebx-32 0EA51570 66666666 666661e0 00000105 00000000
ebx-16 0EA51580 03f69cd9 88001e00 00038a6c 001c0108
ebx 0 0EA51590 012521b0 01252228 01252294 012522a4
ebx
16 0EA515A0 00000000 00000002 02296c20 0e928ec0
ebx+32 0EA515B0 0e7c4ec0 000059d7 00000001 000059d7
ebx+48 0EA515C0 00000000 0434d718 0000000a 000001e6
esi-32 0D59BFE0 00000000 00000000 00000000 00000000
esi-16 0D59BFF0 00000000 00000000 00000000 00000000
edi-32 0AA2BFE0 00000000 00000000 00000000 00000000
edi-16 0AA2BFF0 00000000 00000000 00000000 00000000
edi 0 0AA2C000 00000000 00000000 00000000 00000000
edi
16 0AA2C010 00000000 00000000 00000000 00000000
edi+32 0AA2C020 00000000 00000000 00000000 00000000
edi+48 0AA2C030 00000000 00000000 00000000 00000000

—> Code <—
005866C0 578bc683 e00f85c0 0f85d200 00008bd1 W……………
005866D0 83e17fc1 ea077465 8da42400 00000090 ……te..$…..
005866E0 660f6f06 660f6f4e 10660f6f 5620660f f.o.f.oN.f.oV f.
005866F0 6f5e3066 0f7f0766 0f7f4f10 660f7f57 o^0f…f..O.f..W
00586700 20660f7f 5f30660f 6f664066 0f6f6e50 f.._0f.of@f.onP
00586710 660f6f76 60660f6f 7e70660f 7f674066 f.ov`f.o~pf..g@f

—> Stack <—
0A31F590 0a9b0000 0434d718 0a31f5dc 0042fead ……4…1…B.
0A31F5A0 0a9b0000 0d520000 0042b800 0a31f5c0 ……R…B…1.
0A31F5B0 006d9916 0042b800 0d520000 0ea51594 ..m…B…R…..
0A31F5C0 0a31f600 00c4be24 0ea51590 0a31f5dc ..1.$………1.
0A31F5D0 00000000 0eb7a740 0434750c 00000000 ….....u4..... 0A31F5E0 0d520000 00000460 000003d0 3f800000 ..R.`..........? 0A31F5F0 3f800000 00000460 000003d0 0d520000 ...?`.........R. 0A31F600 0a31f638 63033b79 00000908 00000001 8.1.y;.c........ 0A31F610 00000460 000003d0 043473c0 0eb7a730 `........s4.0... 0A31F620 00000000 0a31f637 0eb7a740 043473c0 ....7.1.….s4.
0A31F630 0a31f648 000564a2 0a31f66c 630367d6 H.1..d..l.1..g.c
0A31F640 00000000 00000000 00000908 2efd42d9 ………….B..
0A31F650 00000000 00000042 088f1290 04347574 ….B…….tu4.
0A31F660 0a31f85c 630a6e28 00000000 0a31f684 \.1.(n.c……1.
0A31F670 6302b3fd 00000000 00c49bad 0434d710 …c……….4.
0A31F680 0e4c0d24 0a31f6ac 00760c5f 006d6e9c $.L…1._.v..nm.
0A31F690 088f0d90 01143b38 0428c3d8 0428c3c8 ….8;….(…(.
0A31F6A0 00687fba 088f0d90 01143b38 0a31f6d4 ..h…..8;….1.
0A31F6B0 00687ec8 ad570011 00000005 a8b5e3b4 .~h…W………
0A31F6C0 4130160e 00000042 0000e36a 088f0d9c ..0AB…j…….
0A31F6D0 0428c3c0 0a31f6f0 00688027 ad570011 ..(…1.‘.h…W.
0A31F6E0 00000005 00000042 0000e36a 088f0d50 ….B…j…P…
0A31F6F0 0a31f71c 0042547c ad570011 00000005 ..1.|TB…W…..
0A31F700 0a31f784 088f0d50 08862b04 0a31f728 ..1.P…...(.1.
0A31F710 08862f0c 00000001 08862ac0 0a31f7d0 ./…….….1.
0A31F720 004253c7 0a31f818 004274e5 3ccccccd .SB…1..tB….<
0A31F730 088f1c94 005c0263 08862ac0 00000001 ….c.\..
……
0A31F740 08862f10 00000002 00000002 00000010 ./…………..
0A31F750 0a31f768 0a31f770 08862f10 00000002 h.1.p.1../……
0A31F760 0a31f818 0000000c 00000000 088f1ca4 ..1………….
0A31F770 00000000 08862b04 00000001 08862ac0 …..
……...
0A31F780 08862e0c 088f1ca0 08862afd 00432967 ………
..g)C.
0A31F790 08862e40 005c05c3 08862ac0 00000000 @…..\..……
0A31F7A0 00000000 0a31f7d0 0a31f7e8 005be83f ……1…1.?.[.
0A31F7B0 08862ac0 00000001 00000000 08862e0c .
…………..
0A31F7C0 00000000 0a31f7c4 0a31f7c5 81e525e2 ……1…1..%..
0A31F7D0 0a31f82c 005be1a9 08862ac0 00000002 ,.1…[..*……
0A31F7E0 00000002 00000010 0a31f818 08862f10 ……….1../..
0A31F7F0 00000001 01a98497 088cc0f8 5d2f6a29 …………)j/]
0A31F800 00000019 00000000 0a31f820 74b3c527 …….. .1.’..t
0A31F810 088cc0f8 7ffe0008 06707672 01d1ab31 ……..rvp.1…
0A31F820 01a98497 00000019 81e52a1e 0a31f86c ………..l.1.
0A31F830 005bf3a2 06707672 01d1ab31 81e52a5e ..[.rvp.1…^
..
0A31F840 00000001 01a98497 088cc0f8 7ffe0008 …………….
0A31F850 c0000005 0a31f83c 0a31efc4 0a31f8b4 ….<.1…1…1.
0A31F860 00586c30 8a9fb1c2 00000000 0a31f88c 0lX………..1.
0A31F870 005bda91 088cc030 088cc0f8 00435ef8 ..[.0……..^C.
0A31F880 0058699c 088cc0f8 00000000 0a31f8c4 .iX………..1.
0A31F890 005868f0 088cc030 81e52af6 0058699c .hX.0….*…iX.
0A31F8A0 088cc0f8 088cc0f8 088cc0f8 0a31f898 …………..1.
0A31F8B0 0058b833 0a31f91c 00586c30 8a9f9dda 3.X…1.0lX…..
0A31F8C0 00000000 0a31f8d0 00586a18 0058699c ……1..jX..iX.
0A31F8D0 0a31f8e4 751b38f4 088cc0f8 751b38d0 ..1..8.u…..8.u
0A31F8E0 f593b678 0a31f92c 77025de3 088cc0f8 x…,.1..].w….
0A31F8F0 f7a5ab40 00000000 00000000 088cc0f8 @……………
0A31F900 00000000 00000000 00000000 00000000 …………….
0A31F910 f7a5ab40 0a31f8f0 00000000 0a31f934 @…..1…..4.1.
0A31F920 7703ed50 8a9f6674 00000000 0a31f93c P..wtf……<.1.
0A31F930 77025dae ffffffff 7704b7d8 00000000 .].w…….w….
0A31F940 00000000 0058699c 088cc0f8 00000000 …..iX………
0A31F950 00000000 00000000 00000000 00000000 …………….
0A31F960 00000000 00000000 00000000 00000000 …………….
0A31F970 00000000 00000000 00000000 00000000 …………….
0A31F980 00000000 00000000 00000000 00000000 …………….

—> Error Logs <—
0×000306b8, fileId 0×00097414 with error 3
Download failed [0×00097414:0×00000000->0×00097414; size: 262164]
Download failed for manifest 0×00000000, fileId 0×00097414 with error 3
CmpDecompress(): corrupt data, Method = 0
File-decompress failed for 0×000976cc:0×000976cc [src: 10276; dst: 13488]
Download failed [0×000976cc:0×00000000->0×000976cc; size: 13488]
Download failed for manifest 0×000306b8, fileId 0×000976cc with error 3
Download failed [0×000976cc:0×00000000->0×000976cc; size: 13488]
Download failed for manifest 0×00000000, fileId 0×000976cc with error 3
Patch-verify failed for 0×000976fe:0×00000000->0×000976fe [length: 80608]
Download failed [0×000976fe:0×00000000->0×000976fe; size: 80608]
Download failed for manifest 0×000306b8, fileId 0×000976fe with error 3
Download failed [0×000976fe:0×00000000->0×000976fe; size: 80608]
Download failed for manifest 0×00000000, fileId 0×000976fe with error 3
CmpDecompress(): corrupt data, Method = 0
File-decompress failed for 0×0009a45c:0×0009a45c [src: 207516; dst: 257164]
Download failed [0×0009a45c:0×00000000->0×0009a45c; size: 257164]
Download failed for manifest 0×000306b8, fileId 0×0009a45c with error 3
Download failed [0×0009a45c:0×00000000->0×0009a45c; size: 257164]
Download failed for manifest 0×00000000, fileId 0×0009a45c with error 3
Patch-verify failed for 0×0009a64d:0×00000000->0×0009a64d [length: 87444]
Download failed [0×0009a64d:0×00000000->0×0009a64d; size: 87444]
Download failed for manifest 0×000306b8, fileId 0×0009a64d with error 3
Download failed [0×0009a64d:0×00000000->0×0009a64d; size: 87444]
Download failed for manifest 0×00000000, fileId 0×0009a64d with error 3
Patch-verify failed for 0×0003c0a1:0×00000000->0×0004b6be [length: 1048596]
Download failed [0×0003c0a1:0×00000000->0×0004b6be; size: 1048596]
Download failed for manifest 0×00000000, fileId 0×0003c0a1 with error 3
Download failed [0×0003c0a1:0×00000000->0×0004b6be; size: 1048596]
Download failed for manifest 0×000ecf53, fileId 0×0003c0a1 with error 3

(Modéré par Linrie.5376)

Problème d'installation - Crash

in Problèmes de compte et assistance technique

Posted by: florian.3968

florian.3968

J’ai aussi un problème similaire, pour moi il concerne les fichiers archives data, je ne sais vraiment pas comment régler ce problème. Le pire est que le jeu marchait très bien jusqu’à hier pour moi, je ne comprend vraiment et après avoir tous essayé, j’espere que l’équipe d’arenanet sera apte à m’aider.
Merci d’avance.