Guild Wars 2

Bonjour , mon souci c’est que l’ors du telechargement de guild wars2 une foi arriver a “jouable” le jeux crash avec un message “une erreur grave s’est produite , qui empeche l’execution du programe” .
ya aussi un autre detail peut etre moin important : il m’est impossible de l’installer dans le repertoir programe file*86 ,une erreur se produit qui me dit qu’il y’a pas de cd dans le lecteur … sachant que je l’installe via le site guild wars.

-j’ai deja essayer de re installer le jeux , desactiver par feu et anti virus , desactivé l’oac ..

je vous link le rapport d’erreur .

—> Crash <—
Exception: c0000005
Memory at address ffffffff`ffffffff could not be read
App: Gw2-64.exe
Pid: 1704
Cmdline: -allowInstall
BaseAddr: 000000013F1D0000
ProgramId: 101
Build: 74844
Module: LavasoftTcpService64.dll
When: 2017-04-04T10:21:25Z 2017-04-04T12:21:25+02:00
Uptime: 0 days 0:15:44
Flags: 0

—> System <—
Name: FRED-PC
IpAddr: 192.168.0.3
Processors: 4 [GenuineIntel:6:5:2]
OSVersion: Windows 6.1 (64 bit)

—> System Memory <—
Physical: 891MB/ 3958MB 22%
Paged: 3300MB/ 7916MB 41%
Virtual: 8388177MB/8388607MB 99%
Load: 77%
CommitTotal: 4621MB
CommitLimit: 7916MB
CommitPeak: 5442MB
SystemCache: 872MB
HandleCount: 20669
ProcessCount: 53
ThreadCount: 940

—> Process Memory <—
Private: 155MB
WorkingSet: 136MB
PeakWorkingSet: 534MB
PageFaults: 42656128

—> Memory Category Usage (Inclusive) <—
[Category] [Size(MB)] [Count]
Root 100.38 6963
Programmer Data 56.42 1403
Collections 47.96 394
Uncategorized 37.84 5491
Set 24.13 135
Dictionary 23.08 42
I/O 7.95 750
Archive 6.43 343
Collide 6.11 69
Collide Havok 6.11 69
File Service 1.24 12
Asset Service 0.28 390
Networking 0.19 39
Event 0.13 4
UI 0.11 108
Web Browser 0.11 94
Game 0.04 55
Engine 0.02 12
Content 0.02 1
Threading 0.01 15
Msg 0.01 9
Model-Programmer 0.01 1
CharClient 0.00 5
Services 0.00 11

—> Memory Category Usage (Exclusive) <—
[Category] [Size(MB)] [Count]
Uncategorized 37.84 5491
Set 24.13 135
Dictionary 23.08 42
Archive 6.43 343
Collide Havok 6.11 69
File Service 1.24 12
Collections 0.75 213
Asset Service 0.28 390
Networking 0.18 30
Event 0.13 4
Web Browser 0.11 94
Game 0.02 45
Content 0.02 1
Threading 0.01 15
Msg 0.01 9
Model-Programmer 0.01 1
Engine 0.01 6
CharClient 0.00 5
Services 0.00 11
File Core 0.00 2
Text 0.00 1
BTree 0.00 4
Download 0.00 3
UI 0.00 14

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> Thread 0×13b0 <—

—> Trace <—
Pc Rt : Args
00000001`80007713 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`8000599b 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`80005f9c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`80006c7c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`80006b11 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`8001acce 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
000007fe`fe4c7e4c 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
000007fe`fe4c7d9e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f4bd154 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f4bd090 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f60986e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f609c75 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f5e9996 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f5e798a 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f5e4835 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f5e5980 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f5e319e 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f5e3328 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f5e4c69 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f6336dd 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f4b4fe9 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f63c1cf 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000001`3f63c376 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000000`779e59cd 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
00000000`77c1a561 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000

—> Thread registers <—
rax=000029f666001c50 rbx=3130312f6d617267 rcx=000000000bb42598
rdx=00000000036dd800 rsi=000000000bb42598 rdi=00000000036dd800
rip=0000000180007713 rsp=00000000036dd6c0 rbp=0000000009e92760
r8=000000000000005e r9=0000000180000000 r10=0000000002d7e500
r11=7a5867e000200006 r12=00000000036ddc01 r13=0000000000000300
r14=00000000036dd800 r15=000000000bb42570
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206

rcx-32 000000000BB42578 00000000`0b3a18d0 00000000`0b3a19bf 00000000`0b3a1a0c 00000108`00000101
rcx 0 000000000BB42598 00000000`09e92760 00000000`00000000 00000000`066cf4b0 00000000`00000000
rcx32 000000000BB425B8 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000
rdx-32 00000000036DD7E0 00000000`0b3a1969 00000000`0bb42570 34323a31`323a3200 ffffffff`fffffffe
rdx 0 00000000036DD800 00000000`0642bc60 0030312f`6d617267 00000000`00000006 00000000`00000046
rdx32 00000000036DD820 00000000`02d7e4c0 00656363`613d6569 00000000`0000005f 00000000`00000069
r9 0 0000000180000000 00000003`00905a4d 0000ffff`00000004 00000000`000000b8 00000000`00000040
r932 0000000180000020 00000000`00000000 00000000`00000000 00000000`00000000 00000100`00000000

—> Code <—
00000001`800076f3 5fc3cccc cccccccc cccccccc cc405355 _…………SU 00000001`80007703 41564883 ec20488b 294c8bf2 488b5d08 AVH.. H.)L..H.]. 00000001`80007713 807b1900 0f858600 00004889 74244048 .{........H.t$H
00000001`80007723 8b721048 897c2448 4c897c24 504c8b7a .r.H.|$HL.|$PL.z
00000001`80007733 18488d4b 204983ff 10720549 8b16eb03 .H.K I…r.I….
00000001`80007743 498bd648 83791810 488b7910 7203488b I..H.y..H.y.r.H.

—> Stack <—
00000000`036dd6c0 00000000`00000300 00000000`036ddc01 00000000`0bb42570 00000000`02d7e4c0 ……….m…..p%…………..
00000000`036dd6e0 00000000`00000031 00000000`036dd769 00000000`0b3a1969 00000001`8000599b 1…….i.m…..i.:……Y……
00000000`036dd700 00000000`036dd820 00000000`779f1a0a 00000000`00000069 00000000`00000300 .m……..w….i……………
00000000`036dd720 00000000`0000006a 00000000`00000046 00000000`000003f8 ffffffff`fffffffe j…….F…………………..
00000000`036dd740 00000000`0659cd40 00000000`77c14c9e 00000000`00487fc0 00000000`00488070 .Y......L.w......H.....p.H..... 00000000`036dd760 00000000`036dd820 00000001`800017ac 00000000`00000001 00000000`000000ee .m............................. 00000000`036dd780 00000000`000003f8 00000001`800065d9 ffffffff`fffffffe 00000001`800064d9 .........e...............d...... 00000000`036dd7a0 000029f6`66001c50 00000000`00000036 00000000`00000031 00000000`0000005f P..f.)..6.......1......._....... 00000000`036dd7c0 00000000`036dd839 00000001`80005f9c 00000000`036dd820 00000000`00000047 9.m......_...... .m.....G....... 00000000`036dd7e0 00000000`0b3a1969 00000000`0bb42570 34323a31`323a3200 ffffffff`fffffffe i.:.....p%.......2:21:24........ 00000000`036dd800 00000000`0642bc60 0030312f`6d617267 00000000`00000006 00000000`00000046 `.B.....gram/10.........F....... 00000000`036dd820 00000000`02d7e4c0 00656363`613d6569 00000000`0000005f 00000000`00000069 ........ie=acce._.......i....... 00000000`036dd840 00000000`02d7e440 00656363`613d6569 00000000`0000005f 00000000`00000069 @.......ie=acce._.......i....... 00000000`036dd860 000029f6`66001c80 00000001`800084db 00000000`00000001 00000000`000000ee ...f.).......................... 00000000`036dd880 00000000`000003f8 00000000`036ddc40 00000000`ffffffff 00000001`80006c7c .........m………….|l……
00000000`036dd8a0 00000000`0be5692d 00000000`0be5692e 00000000`0bb42570 00000000`00000000 -i…….i……p%…………..
00000000`036dd8c0 00000000`00000000 00000000`036ddc30 00000000`00000000 00000000`0000000f ……..0.m…………………
00000000`036dd8e0 000029f6`660013f0 00000001`80007813 ffffffff`ffffffff 00000000`00000001 …f.)...×......................
00000000`036dd900 00000000`0bb42570 00000001`80006b11 ffffffff`fffffffe 00000000`ffffffff p%…….k………………….
00000000`036dd920 00000000`00000000 00000000`036ddc48 00000000`00000001 00000000`0a02e760 ……..H.m………….`…….
00000000`036dd940 00000000`00000000 00000000`00000001 000029f6`66001240 00000000`00000000 ……………...f.).......... 00000000`036dd960 00000000`036ddc34 00000000`036ddc30 00000000`043a1b30 00000001`8001acce 4.m.....0.m.....0.:............. 00000000`036dd980 00000000`0bb42570 00000000`00000001 00000000`00000001 00000000`ffffffff p%.............................. 00000000`036dd9a0 00000000`004a09e0 00000000`00000000 00000000`00000000 00000000`77c14d05 ..J......................M.w.... 00000000`036dd9c0 00000000`036ddc30 00000000`00000800 00000000`00000001 00000000`036ddc34 0.m.....................4.m..... 00000000`036dd9e0 00000000`00000000 00000000`01de5e20 00000000`00000000 ffffffff`fffffffe ........ ^...................... 00000000`036dda00 ffffffff`0000ffff 00000000`77bf0000 00000000`004a0470 00000000`004a1220 ...........w....p.J..... .J..... 00000000`036dda20 00000000`004881f8 00000000`00487fc0 00000000`00000000 00000000`77c14912 ..H.......H..............I.w.... 00000000`036dda40 00000001`00000006 ce6730b3`00020006 ce6730b2`ffff0000 00000000`00000004 .............0g......0g......... 00000000`036dda60 00000000`000007f0 00000000`00000000 00000000`0be56810 00000000`0be567e0 .................h.......g...... 00000000`036dda80 00000000`000007f0 00000001`3f5f37d1 00000001`00000012 00000000`00487fc0 .........7_?..............H..... 00000000`036ddaa0 00000000`036dde50 00000000`004881f8 00000000`004a1220 00000001`404bf160 P.m.......H..... .J.....`.K….

suplys.9461:

Module: LavasoftTcpService64.dll

Je pense que le problème vient de là. Il doit il y avoir un conflit avec Ad-aware. (Lavasoft est l’éditeur d’Ad-aware)

D’ailleurs tu n’es pas le seul a avoir ce problème : http://www.commentcamarche.net/forum/affich-32534619-supprimer-lavasofttcpservice-dll

Bon courage pour la suite

salut , jai suivi le lien et fait ce qui ete noter et sa a fontionner je te remerci , jai enfin pu finir la mise a jour entierement .